terms & conditions

General

These Terms & Conditions govern your use of the Birgam website and any purchases made through our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions in effect at the time of your purchase.

By using this website or purchasing from Birgam, you confirm that you are at least 18 years old, or that you are using the website with the involvement and permission of a parent or legal guardian.

If you do not agree with these Terms & Conditions, please do not use our website or purchase any products from us.

About Birgam

Birgam is an online store offering made-to-order accessories and related products. Certain items may be produced, packed, and shipped through trusted third-party fulfillment partners, including facilities located in Lithuania.

Personal Information

When you place an order or interact with our website, we may collect certain personal information necessary to process your order, arrange shipping, provide customer support, and improve your shopping experience.

For more information about how we collect, use, and protect your data, please review our Privacy Policy.

Orders and Payment

All orders are subject to acceptance and availability.

Products remain the property of Birgam until payment has been received in full. We reserve the right to refuse, cancel, or limit any order if payment is not authorized, if fraud is suspected, or if another issue arises related to the order.

Prices displayed on the website are the prices applicable at the time of purchase. Shipping charges, where applicable, are shown during checkout before you confirm your order.

We do not store your full payment card details on our servers. Payments are processed through secure payment providers.

Depending on your location, local taxes, customs duties, import fees, or other charges may apply. These charges are the responsibility of the customer unless otherwise stated on our website.

Shipping and Delivery

Birgam offers made-to-order products. Processing and delivery times may vary depending on the product, destination, and seasonal demand.

Some products may be produced and shipped from our fulfillment partner’s facilities, including facilities located in Lithuania.

Customs duties, import taxes, and other local fees are not included in the product price or shipping cost unless clearly stated. These charges, if applicable, are the responsibility of the recipient and are determined by the destination country’s laws and regulations.

For full delivery details, please review our Shipping & Delivery Information page.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at info@birgam.com.

Because many of our items are made to order, cancellation may only be possible before production has started. Once production has begun, the order may no longer be cancellable.

If you are legally entitled to cancel your order under applicable consumer protection laws, those rights remain unaffected.

Returns, Refunds and Warranty

Returns, refunds, exchanges, and warranty claims are handled according to our dedicated policy pages.

Please review our Returns, Refunds & Warranty Policy for full details, including eligibility, time limits, exclusions, and warranty coverage.

Customer Account

If you create an account on our website, you are responsible for keeping your account information accurate and your login details secure.

You agree not to use your account or the website in any unlawful, abusive, fraudulent, or harmful manner.

We reserve the right to suspend or terminate accounts that appear to be involved in suspicious activity, violate these Terms, or misuse the website. Using another person’s account without permission is strictly prohibited.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information on the website is always complete, current, or error-free.

Colors and product appearance may vary slightly depending on your screen, device settings, lighting, and manufacturing differences.

We reserve the right to update product information, change pricing, discontinue products, or correct errors at any time without prior notice.

Product Safety

Birgam takes product safety seriously and works with fulfillment partners and suppliers who are expected to meet applicable product safety requirements.

If we identify a product safety issue or become aware of a recall affecting products sold through our website, we may contact affected customers using the contact details provided during the order process.

For any safety-related questions, please contact us at info@birgam.com.

Acceptable Use of the Website

You agree not to use this website to:

• violate any applicable laws or regulations
• upload or transmit unlawful, abusive, offensive, or harmful material
• interfere with the website’s operation or security
• attempt unauthorized access to data, accounts, or systems
• copy, reproduce, exploit, or misuse Birgam’s content, designs, images, branding, or intellectual property without permission
• use automated tools, bots, scrapers, or software to extract data from the website without authorization

You may not introduce viruses, malware, harmful code, or engage in any activity intended to damage, disable, or impair the website.

Reviews and User Feedback

Customers may have the opportunity to leave product reviews or submit feedback on our website.

By submitting a review, comment, or other feedback, you confirm that your content is truthful, lawful, and does not infringe on the rights of others.

You grant Birgam the right to use, reproduce, publish, display, and share your review or feedback, in whole or in part, for marketing, promotional, or informational purposes, including on the website, social media, emails, or other materials.

We reserve the right to remove reviews or user content that we consider misleading, abusive, unlawful, or inappropriate.

Intellectual Property

All content on the Birgam website, including but not limited to text, graphics, images, product photos, logos, branding, design elements, layout, and other materials, is owned by Birgam or used under appropriate rights and is protected by intellectual property laws.

Your use of the website does not grant you any ownership rights in any of the website content.

You may not copy, distribute, reproduce, modify, republish, sell, or otherwise use Birgam’s content without prior written permission.

Third-Party Links

Our website may include links to third-party websites, services, or content for your convenience. Birgam is not responsible for the content, policies, or practices of third-party websites.

Your use of any third-party website is at your own risk.

Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Access to the website may occasionally be restricted for maintenance, updates, technical reasons, or circumstances beyond our control.

Limitation of Liability

To the fullest extent permitted by applicable law, Birgam shall not be liable for indirect, incidental, consequential, or special damages arising out of or related to your use of the website or purchase of products.

Where liability cannot be excluded, Birgam’s liability shall be limited to the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded under applicable law.

Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will take effect once published on this page, unless otherwise stated. By continuing to use the website after changes are posted, you accept the updated Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, your order, or any issue related to our website, please contact us at:

info@birgam.com

Governing Law and Disputes

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Birgam’s business operations, without limiting any mandatory consumer rights that may apply in your country or state of residence.

If a dispute arises, we encourage you to contact us first at info@birgam.com so we can try to resolve the matter amicably.

If a dispute cannot be resolved informally, it may be submitted to the competent courts or authorities as required by applicable law.

Last updated: 23 Apr, 2026