Privacy Policy

Introduction

At Birgam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, create an account, place an order, or otherwise interact with our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Information you provide directly

This may include:

• your name
• billing address
• shipping address
• email address
• phone number
• account login details
• order notes or messages
• information submitted through contact forms
• product customization content, if applicable

Order and transaction information

When you place an order, we may collect information related to:

• purchased products
• order value
• payment status
• shipping method
• refund or return requests
• warranty-related requests

Technical and usage information

When you browse our website, certain information may be collected automatically, such as:

• IP address
• browser type
• device type
• operating system
• referring pages
• pages visited
• time spent on the website
• interactions with products, cart, and checkout

How We Use Your Information

We use your information to:

• process and fulfill orders
• create and manage your customer account
• provide customer support
• send order confirmations, shipping updates, and service messages
• process returns, refunds, and warranty claims
• improve our website, products, and customer experience
• detect and prevent fraud, abuse, or unauthorized access
• comply with legal, tax, accounting, and regulatory obligations
• send marketing emails, if you have subscribed or otherwise consented where required

WooCommerce

Our store is powered by WooCommerce, which helps us manage products, orders, customer accounts, and checkout functionality.

WooCommerce may store information such as:

• products viewed
• cart contents
• customer account details
• billing and shipping information
• completed and pending orders

This information is used to operate the store properly and provide a functional shopping experience.

Payments

Payments are processed through secure third-party payment providers. Birgam does not store your full credit card details on its own servers.

Depending on the payment method you choose, your payment information may be processed by providers such as:

• Stripe
• PayPal
• WooCommerce Payments
• or other secure payment gateways enabled on the website

These providers process your payment information according to their own privacy and security policies.

Shipping and Fulfillment

To produce, prepare, and deliver your order, we may share the necessary information with trusted third-party production, fulfillment, and shipping partners.

This may include:

• your name
• shipping address
• email address
• phone number where required for delivery
• order details necessary for production and shipment

Some orders may be fulfilled or shipped through partners or facilities located in Lithuania.

We only share the information necessary to complete your order.

Returns, Refunds, and Warranty Requests

If you contact us regarding a return, refund, exchange, damaged item, or warranty issue, we may collect and store information related to:

• your order number
• product details
• photos you provide
• correspondence related to the issue
• resolution outcome

This information helps us review and process your request.

Contact Forms and Customer Support

If you contact us by email or through a contact form, we may store the information you provide, including your name, email address, and message content, in order to respond to your inquiry and keep a record of customer support communications.

Marketing Emails

If you subscribe to our newsletter or marketing communications, we may use your email address to send:

• promotions
• product news
• store updates
• marketing campaigns

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at info@birgam.com.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

These may include cookies used to:

• remember cart contents
• remember login sessions
• keep products in your wishlist, if applicable
• improve website performance
• analyze traffic and visitor behavior
• support marketing and advertising activities

Some cookies are necessary for the website to function properly, while others help us understand how visitors use the site or help us improve our advertising.

Analytics and Tracking

We may use analytics and tracking tools to understand how visitors use our website and to measure the effectiveness of our marketing.

These tools may include, depending on what is enabled on the site:

• Google Analytics
• Google Ads tracking
• Meta Pixel
• other analytics or marketing tools

These tools may collect information such as:

• pages viewed
• product views
• cart activity
• checkout activity
• device and browser data
• IP-based or cookie-based behavior data

This helps us improve the website and better understand customer behavior.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website may also use security-related tools and services to help protect the store, customer accounts, and login areas from suspicious activity, spam, abuse, or malicious access attempts.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as necessary to:

• provide our services
• complete orders
• maintain business and tax records
• resolve disputes
• process returns and warranty requests
• meet legal and regulatory obligations
• enforce our agreements

We may also retain some information for security, fraud prevention, and administrative purposes where appropriate.

Your Rights

Depending on your location and the laws that apply to you, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal data where applicable
• object to certain types of processing
• request restriction of processing in certain circumstances
• withdraw consent where processing is based on consent

To make a privacy-related request, please contact us at info@birgam.com.

Third-Party Services

Our website may contain links to or integrations with third-party services, platforms, plugins, or websites. These third parties operate under their own privacy policies and practices.

Birgam is not responsible for the privacy practices of third-party websites or services.

We encourage you to review their privacy policies separately.

Children’s Privacy

Our website is not intended for children who are below the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children without appropriate authorization.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal obligations, or the tools we use.

Any updates will be posted on this page and will take effect once published.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at:

info@birgam.com

Last updated: 23 Apr, 2026